REFUNDS & RETURNS POLICIES

 What is your refunds and return policy?
 

     Anytime it is our mistake we will of course make sure you are either refunded or 

     sent a replacement item at no charge to you.
 

     In cases where it is not our fault there is some difficulty due to the nature of   

     custom products. We are unable to issue refunds or returns on personalized 

     items unless we make an error.  Refunds less any shipping charges will be issued 

     once items are received in new, unworn, unused condition. Buyer is responsible 

     for return shipping costs, please contact us prior to returning any item.  Buyer is

     responsible for proper packaging.  If the item is not returned in its original 

     condition, the buyer is responsible for any loss in value.

     If you aren't 100% happy with your purchase contact us and we'll work with you   

     to make it right. We want you to be happy and will do everything we can to make 

     it happen.

 What is your cancellation policy?
 

     If you absolutely must cancel your order please do so before it ships. Per the 

     previous question, custom orders present some challenges when it comes to 

     cancellations, especially when we’ve fulfilled it correctly. A 25% restocking fee

     will be deducted from the total refund to cover any work that may have already   

     begun on your order.  

     Once a shipping label has been created, we will be unable to cancel your order.  

     However, please contact us and we will do our best to make it right and ensure 

     you are happy!

What are your processing and shipping times?

     With the exception of large orders and out of stock items, your order will be 

     ready to ship in 1-2 business days unless otherwise noted in the item description,
 

     How fast you receive your order depends on what shipping option you choose   

     during checkout! There are three shipping speeds to choose from during the 

     checkout process.  Please see SHIPPING for details.  If you need your order fast, 

     please let us know what date you need it by and we’ll let you know how to get it     

     to you. 

Can I pick up my order locally?

     Save shipping costs and pick your order up locally!  We are available every      

     Saturday from the last Saturday in April to the last Saturday in October as 

     well as certain holidays at The Windmill from & Craft Market in 

     Penn Yan, NY from 8-4:30.  

     Other times and locations in Elmira, NY are available on request and 

     availability. 

     Cornhole sets are only available for local pickup as the shipping cost and the      

     chance of damage is too high.

Do you accept wholesale orders?

     Wholesale orders are welcome, each sale would be unique and therefore details    

     in regards to processing time, quantities and pricing would need to be      

     discussed.

Do you accept custom orders?

     Custom orders are always welcome.  Contact us prior to placing an order to      

     discuss what you are looking for.  Occasionally an up-charge may be needed.

     If you cannot find the answer to your question, please shoot us a MESSAGE. We   

     strive to reply immediately and will do everything we can to accommodate your   

     requests :)